Collection Officer

Description

Position Title:

Collection Officer

Reports To:

Collections Department Manager

Basic Function:

Contacts and collects delinquent loans that are past due. Works collection accounts as they become 31 days delinquent.

• Begins collection process on all accounts listed on 31-60-day delinquent loan print-out, updates all information on computer pertaining to member and/or co-makers; works with member to resolve delinquent status either in person or by telephone; works delinquent student loans following guidelines set by Texas Guaranteed Student Loan Corp., up to and including filing claims.
• Continue working delinquent loans 61 days or more delinquent.
• Contacts members and/or insurance company regarding insurance problems, sends notice of default and intent to accelerate loan when problem is not resolved.
• Prepares loans for repossession when necessary.
• Files disability insurance or credit life for member. Assists with questions regarding Master Card delinquencies, forgeries, application, and payments. Assists members with a charged off loan or delinquent account which is not 30 days past due.
• Answers all calls for skip tracing.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

• One to two years in collection of delinquent accounts preferred.
• High school diploma or equivalent.
• Proficiently operate RRCU personal computer and standard office equipment.
• Patient and firm individual.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some lifting, not to exceed 25 pounds.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Probationary Period: 90 Days

Salary Grade: 6

Salary Range: $16.30 - $24.46

Wage & Hour Status: Non-Exempt

Date of Late Update: May 2025