Choice Voucher; HCV Inspector

Job Title: Housing Choice Voucher (HCV) Inspector

Exempt: No

Salary Level: Hourly

Minimum: $16.29 per hour

Maximum: Negotiable

Employee

Reports To:

Manager of HCV Programs

Application Due Date: Open until Filled

This position is responsible for the timely and accurate HQS inspections (annual, initial and special) and assists with annual and interim reexaminations of Village Communities of Texarkana, Texas (VCTT’s) Housing Choice Voucher (HCV) Rental Assistance Program. Under the direction of the HCV Program Manager, the role schedules and performs HQS inspections, manages all correspondence and data related to such inspections, and assists with annual and interim reexaminations and new admissions, including interviewing clients, verifying information, and computing income and rent.

• Prepares documents and records for initial, annual, special, or re‑inspection of units for compliance with standards; advises owners and residents of inspection results and encourages them to maintain units properly, maintaining file until unit passes inspection; submits completed inspections to the respective caseworker to be kept in the tenant file.
• Notifies owner and resident in writing if unit is in violation of HQS so deficiencies can be corrected within a specific time; notifies owners and residents when unit fails and passes inspections.
• Conducts rent reasonableness comparability analysis, recommends amount of initial contract rent and rent adjustments based on comparable unassisted housing; approves or disapproves amount of rent requested by owner.
• Performs data entry task to generate 50058 to be transmitted into PIC system and generate HAP checks; completes electronic forms and retrieves information from automated system; types correspondence and required forms.
  Performance Standard: Accurate correspondence, forms, 50058s and payments to landlords.
• Maintains case files in accordance with prescribed format ensuring that all essential data is contained therein; makes written notes to file on a log of correspondence and/or oral/telephone contacts with participants, landlords and providers of third‑party verifications.
  Performance Standard: Notations in file that provide date, time, content and initialing of each entry (electronic notations are permitted provided that all required information is logged).
• Prepares spreadsheets and reports in accordance with established procedures which track completed activity.
  Performance Standard: Completion of spreadsheets, logs and reports by weekly and monthly cutoff dates.
• Provides general program information in response to telephone inquiries received and/or directs calls to appropriate staff. Answers phone calls from landlord, tenants and other housing agencies regarding status of assistance and HAP payments; resolves complaints and disputes with owners and clients as appropriate.
  Performance Standards: Phone calls returned and/or referred within 48 hours; consistently completes assigned work in accordance with established priorities maintaining a high degree of accuracy, demonstrating initiative and adherence to strict confidentiality; accurately maintains inspection work schedules and reports.
• Conducts meetings with applicants and owners to resolve problems and complaints regarding program participation, answers/returns phone calls of applicants, participants, property owners, and the general public regarding the Section 8 program. Drafts written correspondence in response to inquiries from clients, owners and government entities regarding subsidized housing programs.
  Performance Standards: Effective delivery of customer service evidenced by improved customer relations; documentation of phone calls returned within 48 hours. Files maintained on correspondence initiated. Keeps accurately maintained inspection schedules and report logs.
• Participates in the monthly compilation of data for tracking monitoring and reporting on inspections, deficiencies, abatements, and other reports at the request of the COO/Deputy Director, other agency, or government officials to answer questions regarding inspections.
  Performance Standards: Regular reports are submitted to the…