Computer Support Specialist. Texarkana LilyLifestyle

Job Title:

Computer Support Specialist

Agency:
Texas A&M University - Texarkana

Department:
Division Of Technology And Distance Education

Proposed Minimum Salary: $15.00 hourly

Job Location:

Texarkana, Texas

Job Type: Staff

Full-time Computer Support Specialist needed to assist the Information Technology department in providing technical support for faculty, staff and students for efficient and productive use of technology (computers, networking, distance education, multi‑media) for classroom instruction, office automation, and research; to maintain records as required; and to maintain and troubleshoot computer systems, networks and peripherals to ensure maximum utilization.

Eligibility to work in the U.S. is required at the time of hire. No pre‑employment sponsorship is authorized for this position.

• Assists technical staff with consultative services and support using desktop software applications.
• Assists technical staff in researching problems, troubleshoots a variety of computing and connectivity issues, provides support, and assists staff in evaluating issues and problems.
• Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products.
• Assists staff with demonstrations of software applications and may provide training on the use of widely used applications and various specialized software applications.
• Assists in developing documentation for internal use.
• Assists users with new technology deployments.

• High School Diploma or GED.
• Two years of related experience in IT.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).
• Ability to multitask and work cooperatively with others.

• 2-4 years technical hands‑on experience with Windows based environments, Mac OS environments, networking, or audio/visual equipment.
• Experience with wireless devices such as smartphones, tablets, notebooks, and iPads.
• Experience with workstations, printers, and peripherals maintenance experience.

• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality.
• Ability to work beyond normal office hours, including weekends.
• Eligibility to work in the U.S. is required at the time of hire. No pre‑employment sponsorship is authorized for this position.

• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently to lift, carry and transport items.
• Standing, sitting, walking, bending, kneeling, climbing, stooping, and crouching to install, troubleshoot, or remove equipment.
• Fine motor skills for assembling, repairing, and manipulating small parts or components.
• Close vision for reading screens and small print; color vision for identifying cables or components.
• Ability to work in confined, poorly lit spaces (under desks) or noisy environments.
• Extensive use of keyboard and mouse, requiring repetitive hand/wrist movement.
• Ability to sit, stand or walk for extended periods of time while performing computer‑based work or on‑site support activities.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity/Veterans/Disability Employer.