Community Manager

Overview

Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.

We empower each other to lead by example, collaborate, and evolve, with a culture of winning. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and is a member of IREM as an Accredited Management Organization (AMO).

Join Asset Living to be part of a dynamic team that thrives on unity, unique talents, and a culture of leadership and growth.

Community Manager

• Oversee the entire operations of a housing community under the supervision of the Regional Manager.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Act as on-site leader to supervise all aspects of the property and staff to ensure compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability considerations.

• Personnel Management
• Regular/daily on-site attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance issues; document findings, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Aim to maximize net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies and systems
• Ensure leasing techniques are effective in obtaining closures, follow-up procedures, documentation of leases, and reporting systems are accurate
• Handle resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (e.g., resident events, promotions, monthly newsletter)
• Show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on time
• Head emergency team for the property; ensure proper response and handling of property emergencies within company guidelines
• Manage customer service and monitor service request turnaround and maintenance responsiveness
• Maintain property appearance and ensure repairs are noted and completed promptly (regular property inspections and tours)
• Plan and utilize property resources, equipment, and supplies economically (e.g., obtain bids from vendors, contractors, etc.)
• Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency

• High School Diploma or Equivalent;
  Bachelor’s degree preferred or four years’ experience in housing, or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to…