Assistant Shopping Manager

Key Accountabilities – E‑Commerce Operations Management

• Oversee daily E‑Commerce operations and overall picker performance.
• Ensure high‑quality product selection, including fresh produce and in‑code items.
• Verify customer orders are picked accurately, staged correctly, and ready for on‑time delivery.
• Audit order accuracy and completion rates.
• Achieve and maintain a minimum productivity standard of 90 picks per hour.

• Partner with Store Director, department heads, the receiver, vendors, and Operations Managers to ensure product availability.
• Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
• Forecast and manage future item demand.
• Participate in weekly Store Director and department manager meetings.
• Meet key fulfillment targets, including:
  • 97% in‑stock shopping fulfillment
  • Less than 3% out‑of‑stocks
  • 0% missing items
• Collaborate with drivers and observe shopper workflows to ensure best practices are followed.

• Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
• Schedule shoppers to support productivity, efficiency, and service expectations.

• Proactively manage customer communication: respond to calls promptly and reach out as needed.
• Process customer refunds in a timely manner.
• Deliver exceptional service for drive‑up customers and contracted delivery agents.

• Manage all E‑Commerce assets, equipment, and undelivered product to ensure accountability and compliance.

• Use current computer applications to manage orders, communicate business directives, analyze data, and review operational reporting.