Retail Sales Associate

Salary and Commission

$11.50 to $14.00 per hour with an easily achievable commission structure that pays you for every transaction processed.

Our retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active full‑time service. Eligible employees receive an additional week after completing one year of active employment and two weeks on each anniversary thereafter (if applicable, PTO/vacation is adjusted to state/local requirements).
• Sick/Personal:
  Eligible employees receive 8 hours after 6 months of employment and 16 hours on each anniversary thereafter (years 2–5). Adjusted according to state/local requirements.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment (eligible for employees 21+).
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The pawnbroker / retail sales associate partners with the whole store staff to provide customer service on both the lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions, and assisting with customer inquiries and problem resolution.

• Greets and interacts with all customers to develop rapport and recommend appropriate solutions.
• Performs non‑management open/close procedures.
• Maintains the sales floor clean, stocked, and displays merchandise.
• Processes sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products in exterior storage areas.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply.

The commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2–8% commission based on the gross profit of their personal…