PT - Student Center Assistant

Job Overview

Student Help Center Assistant I & II provides information on the admissions process, registering, creating a semester schedule, financial aid, and connecting students to other support services. They also greet community members to assist them with information about the college and give directions to campus events.

Candidate Eligibility:
Internal or External applicants are eligible to apply.

Position Type:
Non‑Exempt Staff.

Employment Status:
Part Time.

Position Funding Type:
Regular.

• Student Help Center Assistant I: HS diploma/GED or be in good standing with College of the Mainland regarding all student conduct, academic standing, and financial accounts.
• Student Help Center Assistant II:
  Associate degree required.

• The use of specified computer applications (Datatel/Colleague, Microsoft Office) involving management of databases or spreadsheet files.
• The use of internet searches.
• Office practices and procedures; record‑keeping practices.
• Applicable regulations, policies and statutes.
• Ability to handle multiple priorities in a fast‑pace environment.
• Making accurate arithmetic calculations.
• Operating standard office equipment; reading and explaining rules, policies and procedures.
• Organizing own work and setting priorities.
• Excellent customer‑service skills including communication and interpersonal skills as applied to interaction with coworkers, supervisors, and the general public.

None.

None.

• Provide excellent customer service by welcoming visitors to COM, answering questions to the best of your ability, and wearing a staff nametag and approved apparel.
• Work with Admissions Specialist by contacting prospective students through texting and phone call campaigns.
• Assist students with FAFSA, Apply Texas application, Navigate, and other college related forms and software.
• Triage students to determine where they are at in the Admission to COM onboarding process.
• Check in/out students using the Who’s Next program.
• Assisting students and the community with college program information.
• Relate information about campus events, provide directions on campus.
• Maintain an organized and clean environment.
• Perform other duties of a similar nature or level.

Positions in this class typically require stooping, crouching, reaching, standing, walking, fingering, talking, hearing, seeing and repetitive motions. Medium work – exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Minimum: $9 per hour. Midpoint: $12.50 per hour. Maximum:
Not specified.

College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status. College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts (1 of
  3)

College of the Mainland
1200 Amburn Rd.
Texas City, TX 77591
or
Fax: