Customer Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. With every opportunity, we aim to exceed each pet owner’s expectations and keep your pet’s health as our top priority.

As the face of VCA, the Client Service Representative sets the tone for the practice, building and maintaining each customer’s trust and confidence. The CSR is the pivot around which the hospital operates, and is responsible for the following:

• Customer service functions: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at