Dispatcher, Customer Service​/HelpDesk

Title: Dispatcher

Department:

Campus

Location:

TCCD District Offices

Employee Classification: POL
- Police Department

Position Type: FT
- Regular

Grant Funded: No

Compensation Details: Starting Pay - $42,500

Work Hours: Varies based on department needs

Remote Eligible: This position is not eligible for remote work

Reporting to the Lead Dispatcher, the Dispatcher is responsible for performing a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information.

• Monitors telephones and radios in the Dispatch Center, answers all incoming calls and ascertains the nature of calls while gathering all necessary information to transmit or relay
• Dispatches police and other response vehicles for emergencyresponses while broadcasting the nature, location, and time ofincidents; contacts all required personnel in the event of an emergency as well as ensures the presence of reserve units by contacting personnel designated for call-back and maintain son-going contact with the responding personnel, keeping them informed of all incoming pertinent information
• Maintains log of radio and telephone communications, location of personnel and equipment
• Records and tracks various information, such as traffic control issues that could impact emergency personnel
• Performs administrative tasks such as creating and maintaining reports, records, and business correspondence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Works under the general supervision of the Lead Dispatcher

* Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employment agreement between the employer and employee and is subject tochange by the employer as the needs of the employer and requirements of the job change.

• Must be at least 21 years old
• High school diploma or General Equivalency Diploma (GED)
• Obtain Basic Telecommunicator Proficiency License from the Texas Commission on Law Enforcement (TCOLE) within one year of employment
• Obtain Texas Crime Information Center (TCIC)/Texas Law Enforcement Telecommunications System (TLETS) Full Access Certification within one year of employment

• One (1) year's working experience related to the Essential Performance Requirements
• Completed TDD/TTY for Telecommunicators course from TCOLE

• Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
• Skilled in the operation of all equipment utilized by the Police Department and necessary to perform assigned tasks
• Skilled in using computer applications and enterprise systems,including Microsoft Office Suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work arevaried and unpredictable in scope and volume
• Ability to assess situations and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting a strong attention to detail andorganization
• Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion
• Ability to learn District geography, including all campuses,routes, buildings, and facilities as well as adjacent city roadsand highways, buildings, landmarks, waterways, and boundaries

The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel…