Enrollment Coach - Dual Credit

Enrollment Coach - Dual Credit

Contract Length: 12 months

Position Type:
Exempt Staff

Employment Status:
Full Time

Position Funding Type:
Regular

• Manages an assigned caseload of dual credit students from initial interest and application through registration and the start of classes.
• Monitors the enrollment funnel daily to identify students who have applied, determine outstanding requirements, and provide timely, individualized follow-up.
• Assists students and families with admissions, placement testing, parent permission, residency, required documentation, course requests, registration, payment requirements, and other dual credit enrollment steps.
• Reviews student records, high school and college transcripts, and placement test scores to determine enrollment readiness and identify required next steps.
• Collects and submits required student documentation, including test scores, transcripts, vaccination records or waivers, and other admissions materials, in accordance with college procedures.
• Collaborates with assigned high school counselors, administrators, and other district partners to coordinate enrollment activities, resolve student issues, communicate deadlines, and support student participation in dual credit.
• Provides individual and group presentations to students and families regarding dual credit opportunities, eligibility requirements, available academic and career pathways, enrollment procedures, costs, and student responsibilities.
• Conducts outreach through email, telephone, text messaging, virtual platforms, and in-person meetings to support students and families throughout the enrollment process.
• Maintains accurate and timely student records, case notes, enrollment reports, contact logs, and other documentation using college information and case-management systems.
• Tracks caseload progress and enrollment outcomes, identifies barriers or trends, and provides data and updates to support departmental planning and enrollment goals.
• Supports student success after enrollment by responding to questions, providing referrals to appropriate college resources, communicating important deadlines, and following up on early alerts or other identified concerns.
• Represents the college at high school events, parent meetings, recruitment activities, registration events, orientations, and other district or community activities, including occasional evening events.
• Works collaboratively with Admissions, Testing, Advising, Financial Aid, the Business Office, academic departments, and other college offices to resolve enrollment barriers and support students.
• Assists with departmental initiatives, enrollment campaigns, special projects, and peak-period operational needs.
• Plans, coordinates, and supports large-scale dual credit events, including parent information sessions, orientations, enrollment events, student visits, and other recruitment and student-success activities.
• Coordinates event logistics with college departments and school district partners, including scheduling, facilities, technology, transportation, materials, communications, attendance, and follow-up.
• Plans and conducts campus tours and group visits for prospective and current dual credit students, families, and school district partners.
• Represents the college at recruitment, enrollment, and community events held on campus and at partner school districts.
• Maintains a flexible work schedule and works occasional evenings and weekends to support events, presentations, enrollment activities, and other departmental needs.
• Performs other duties as assigned.

• Bachelor’s degree from an accredited university with at least one year of direct experience working in the recruitment, advising, high school relations, admissions, records, and outreach or related field in a college or university setting.
• Knowledge of college admissions, dual credit enrollment, testing, registration, and student-support processes.
• Knowledge of the needs and characteristics of high school students, including students from diverse backgrounds and special populations.
• Knowledge of FERPA and other requirements related to protecting student information.
• Skill in managing a…