Enrollment Coach - Dual Credit

Enrollment Coach
- Dual Credit

The Enrollment Coach guides dual credit students and families through the enrollment process, from application through registration. Using a caseload-management approach, the coach monitors student progress, provides timely outreach, assists with required documents and enrollment steps, and collaborates with high school and college partners to help students successfully begin classes.

Position Title
- Enrollment Coach
- Dual Credit

Contract Length - 12 months

Candidates Eligible to Apply
- Internal/External

Position Type
- Exempt Staff

Employment Status
- Full Time

Position Funding Type
- Regular

Minimum Education /Training/Experience
- Bachelor's degree from an accredited university with one (1) year of direct experience working in the recruitment, advising, high school relations, admissions, records and outreach or related field in a college or university setting.

Minimum Knowledge & Skills
- Knowledge of college admissions, dual credit enrollment, testing, registration, and student-support processes. Knowledge of the needs and characteristics of high school students, including students from diverse backgrounds and special populations. Knowledge ofFERPAand other requirements related to protecting student information. Skill in managing a student caseload and monitoring progress through multiple enrollment steps, deadlines, and documentation requirements. Skill in using student information and case-management systems, such as Colleague and Navigate, as well as Microsoft Office applications.

Ability to review student records, identify missing requirements, maintain accurate documentation, and provide timely follow-up. Ability to explain application, testing, eligibility, registration, payment, and other enrollment requirements clearly to students and families. Ability to interpret placement information and test scores to help students understand eligibility and next steps. Ability to communicate clearly and professionally, both verbally and in writing, and to present information to students, families, and school district partners.

Ability to establish effective working relationships with students, parents, high school counselors, college faculty and staff, and community partners. Ability to work independently, follow established procedures, exercise sound judgment, and represent the college professionally in school district and community settings. Ability to manage competing priorities and maintain accuracy during high-volume enrollment periods.

Preferred Knowledge & Skills
- Bilingual (English/Spanish)

Licensing/Certification Requirements
- None

Job Duties
- Manages an assigned caseload of dual credit students from initial interest and application through registration and the start of classes. Monitors the enrollment funnel daily to identify students who have applied, determine outstanding requirements, and provide timely, individualized follow-up. Assists students and families with admissions, placement testing, parent permission, residency, required documentation, course requests, registration, payment requirements, and other dual credit enrollment steps.

Reviews student records, high school and college transcripts, and placement test scores to determine enrollment readiness and identify required next steps. Collects and submits required student documentation, including test scores, transcripts, vaccination records or waivers, and other admissions materials, in accordance with college procedures. Collaborates with assigned high school counselors, administrators, and other district partners to coordinate enrollment activities, resolve student issues, communicate deadlines, and support student participation in dual credit.

Provides individual and group presentations to students and families regarding dual credit opportunities, eligibility requirements, available academic and career pathways, enrollment procedures, costs, and student responsibilities. Conducts outreach through email, telephone, text messaging, virtual platforms, and in-person meetings to support students and families throughout the enrollment process. Maintains accurate and timely student records, case notes, enrollment reports, contact logs, and other documentation using college information and case-management systems.

Tracks caseload progress and enrollment outcomes, identifies barriers or trends, and provides data and updates to support departmental planning and enrollment goals. Supports student success after enrollment by responding to questions, providing referrals to appropriate college resources, communicating important deadlines, and following up on early alerts or other identified concerns. Represents the college at high school events, parent meetings, recruitment activities, registration events, orientations, and other district or community activities, including occasional evening events.

Works collaboratively with Admissions, Testing, Advising, Financial Aid, the Business Office, academic departments, and other college…