Program Manager

Overview

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Program Manager-MCSC

Location: Galveston County

FLSA Status: Exempt

Working Status: Full Time with Benefits

Reporting to the Behavioral Health Services Director, the Clinic Manager is responsible for the daily clinical/administrative operations of the Mainland Community Service Center outpatient mental health adult clinic in Texas City, Galveston County. Oversees service provision within the TRR service model, including crisis intervention services, pharmacological management services, targeted case management, medication training & support, skills training & development, psychosocial rehabilitative services as well as SE/SH/IMR evidence-based practices within MH adult service array.

Responsible for ensuring quarterly & semi-annual program achievement of HHSC performance contract measures/outcomes. Responsible for the development & monitoring of assigned program budget. Work involves assisting in establishing program goals and objectives; assisting in development of program guidelines & procedures; developing standards for achieving program goals; and evaluating program activities. Accountable for assuring compliance with GCC training requirements as well as state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.

Employ leadership skills necessary to consistently maintain a productive and effective operation within the program.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Essential

Job Duties:

• Manages and oversees the daily operations of the Mainland Community Service Center Adult Mental Health clinic.
• Monitors the work of personnel to ensure that all services and program requirements are met pursuant to GCC Policies & Procedures and the current HHSC performance contract.
• Participates in recurring HHSC Technical Assistance calls as directed.
• Will provide oversight to program personnel to monitor individuals' progress to ensure the efficient completion of MH adult service provision and to ensure patient satisfaction.
• Responsible for implementing standardized revenue cycle management processes.
• Promotes integration of mental health, recovery and crisis services at clinic sites for better efficiencies and improved customer service.
• Maintains a current knowledge base with regard to rules, regulations, policies and procedures relating to behavioral health service delivery.
• Directs the coordination of positive inter and intra communications to share information regarding quality of care, member issues and cost-effective services and works across GCC service delivery areas to achieve objectives.
• Demonstrates and supports a commitment to Center goals and the agency's mission. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Maintains excellent rapport with persons served, internal providers, and acts as liaison with outside entities as required.
• Responsible for participating in development activities for data driven management. Program managers develop and utilize program data to evaluate program implementation of standardized operational workflows, to measure program staff productivity and to improve program outcomes.
• Responsible for monitoring staffing levels within the team; includes the hiring and training of new staff.
• Keeps Director of Behavioral Health Services informed by reviewing and analyzing program productivity reports; summarizing information & identifying trends with submission of monthly productivity/performance report.
• Conducts QA reviews of clinical documentation. Identify and address deficiencies as appropriate to ensure accurate documentation of service provision.
• Responsible for maintaining ANSA certification as well as ensuring current certification amongst clinicians. Coordinates with ANSA Super User for semi-annual QA activity.
• Responsible for ensuring the completion of the initial and annual ANSA recertification pursuant to the Praed Foundation and DSHS contract. Any lapse in certification will result in formal disciplinary action. Exception:
  If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in…