Patient Service Representative

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note:

We will only contact candidates regarding your applications from one of the following domains: , , , , , , or

Clinic

Location:

7111 Medical Center Drive Texas City, TX 77591

As a Patient Service Representative, you will offer inbound and outbound phone support using telephony and EMR systems. The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required.

The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.

• Answer all phone calls in a patient, empathetic, and passionately communicative manner.
• Consistently process requests with the absolute highest degree of operational accuracy.
• Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner.
• Collect and update new patient’s demographic and insurance information.
• Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records.
• Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards.
• Maintain access to the Health Information Exchange (HIN) and other related systems.
• Maintain and work with Health Information Technology to proactively identify the need for patient care.
• Navigate patient to care, as assigned.
• Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat.
• Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed.
• Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations.
• Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated.

• High school diploma or GED.
• 1+ year of experience working in a fast paced, high growth call center.
• Excellent telephone etiquette.
• Skilled in basic computer operations and EMR.
• Service center excellence.
• Experience in the medical or health insurance field preferred.
• Bilingual in English and Spanish preferred.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. Village

MD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in Village

MD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation,…