Technician II, Campus Support Services

Title: Technician II, Campus Support Services

Department: DT Campus Support Services

Campus

Location:

Trinity River Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Regular

Grant Funded: No

Compensation Details: Starting Pay - $20.10

Work Hours: Varies based on department needs

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

This role responds to staff requests for technology, equipment,support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students withtechnology needs. The position troubleshoots and repairs technologyequipment, as well as installs, modifies, and makes minor repairsto microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities:

Essential Performance Requirements
* ⦁ Completes scheduled technology setups; ensures equipment is ingood operating condition
⦁ Ensures correct software, firmware, and updates are done to theintegrated systems
⦁ Provides system testing and troubleshooting expertise on high-endA/V integrated control systems (i.e., Extron/Crestron)
⦁ Responds to emergency calls for assistance/Performsrepairs/adjustments on equipment
⦁ Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
⦁ Assists with maintaining inventory of all campus technologyequipment
⦁ Assists in the production of digital media classroominstructional materials and marketing videos for the campus as wellas maintenance of all associated documentation in thepre-production, production, and post-production stages of the videoprocess (i.e., familiar with Adobe CS6/Premier, etc.)
⦁ Assists with the installation and preparation of technology forevents
⦁ Assists with equipment troubleshooting, maintenance, and research
⦁ Responsible for maintaining the schedule of campus events relatedto technology
⦁ Assists the district Video Support team and the Video Conferencing team as needed
⦁ Inspects microcomputer equipment and reads order sheet listinguser requirements to prepare microcomputer for delivery
⦁ Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers,and disk drives on user's premises
⦁ Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
⦁ Enters commands and observes system functions to verify correctsystem operation
⦁ Instructs user in use of equipment, software, and manuals
⦁ Answers client's inquiries in person and via telephone concerningsystems operation
⦁ Diagnoses system hardware, software, and operator problems
⦁ Assists with scheduling requests for equipment and software forclassrooms

Service Excellence
⦁ Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
⦁ Works under the general supervision of the assigned departmentleader

* Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employment agreement between the employer and employee and is subject tochange by the employer as the needs of the employer and requirements of the job change.

Required

Minimum Qualifications:



⦁ High School diploma or GED and three (3) years' working experience related to the Essential Performance Requirements, orany equivalent combination of…