Senior Salesforce Business Analyst

Senior Salesforce Business Analyst – 14+ Years

Job Title:

Senior Salesforce Business Analyst

Experience:

14+ Years

Employment Type:

Full-Time / Contract

• Lead requirement-gathering sessions, stakeholder interviews, discovery workshops, and business process discussions.
• Analyze current-state business processes, identify gaps and pain points, and define future-state processes.
• Translate business needs into detailed business requirements, functional requirements, user stories, use cases, and acceptance criteria.
• Create process flows, workflow diagrams, functional specifications, and business process documentation.
• Serve as the primary liaison between business stakeholders, Product Owners, Salesforce Administrators, Developers, Architects, QA teams, and project leadership.
• Provide functional expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CRM capabilities.
• Understand Salesforce data models, objects, relationships, security concepts, reports, dashboards, automation, and declarative functionality.
• Evaluate Salesforce capabilities and recommend solutions aligned with business requirements and Salesforce best practices.
• Collaborate with Salesforce Architects and Developers to ensure requirements are accurately translated into scalable solutions.
• Support Lead-to-Cash, Opportunity Management, Case Management, Customer Service, Account Management, and CRM transformation initiatives.
• Develop and maintain product backlogs, epics, features, user stories, and acceptance criteria.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Prioritize requirements based on business value, dependencies, risks, and stakeholder priorities.
• Support SIT, UAT, defect triage, validation, and production deployment activities.
• Coordinate with business users during UAT and ensure delivered functionality meets approved requirements.
• Identify opportunities for process improvement, automation, data quality enhancement, and Salesforce optimization.
• Analyze reports, dashboards, KPIs, and business data to support process and operational improvements.
• Prepare training materials, user guides, release documentation, and support materials.
• Manage stakeholder expectations, resolve requirement conflicts, and facilitate consensus across business and technical teams.
• Provide leadership, mentoring, and guidance to junior Business Analysts and functional team members.
• Ensure project documentation, requirements, and scope are maintained throughout the implementation lifecycle.

• 14+ years of overall experience in Business Analysis, Business Systems Analysis, or IT consulting.
• Strong experience working as a Salesforce Business Analyst / Salesforce Functional Consultant.
• Extensive experience with Salesforce Sales Cloud and Service Cloud.
• Good understanding of Experience Cloud, CRM processes, and Salesforce platform capabilities.
• Strong knowledge of Salesforce data model, objects, relationships, reports, dashboards, security, profiles, permission sets, and sharing concepts.
• Understanding of Salesforce Flow, validation rules, approval processes, automation, and declarative configuration.
• Experience with Salesforce integrations and understanding of APIs and enterprise application integrations.
• Strong experience in requirements elicitation, gap analysis, process mapping, and functional analysis.
• Expertise in creating BRD, FRD, user stories, use cases, process flows, and acceptance criteria.
• Strong experience with UAT planning, test scenarios, test cases, defect management, and business sign-off.
• Strong understanding of Agile/Scrum and SDLC methodologies.
• Experience with tools such as Jira, Confluence, Azure Dev Ops, or similar Agile/project management tools.
• Ability to understand complex enterprise processes and convert them into actionable Salesforce requirements.