Card Services Specialist

Position:
Card Services Specialist I

Full‑time, in‑office position. The Specialist I manages daily operations for the credit card program, including card and printer supply inventory, distribution, and compliance with card guidelines.

• Support daily operations for Instant Issue and Merchant programs and credit card portfolios.
• Manage printer balance reports and branch support for balancing inquiries.
• Conduct daily research on debit card, prepaid, and other card services related products and services.
• Process card requests for all markets (maintenance, reactivation, limit adjustments, uploads, reloads, transfers, reorders).
• Log, process, and destroy cards received for return or hold mail in a timely manner and within issuance guidelines.
• Provide branch telephone support for process questions and issues related to all Card Services products.
• Update and maintain daily inventory tracking reports for multiple third‑party card vendors.
• Review daily credit card wire settlements.
• Process secure credit card portfolio payments.
• Maintain daily, monthly, and quarterly reports for management groups.
• Process debit card requests for all markets.
• Support Return Mail processes.
• Process incentive/referral payouts for merchant services.

• Coordination – Adjust actions in relation to others.
• Critical Thinking – Identify strengths and weaknesses of alternative solutions.
• Speaking – Convey information effectively.
• Time Management – Manage one’s own and others’ time.
• Service Orientation – Seek ways to help people.
• Writing – Communicate effectively in writing.
• Systems Evaluation – Identify performance indicators and improvement actions.
• Systems Analysis – Determine how a system should work and how changes affect outcomes.
• Judgement and Decision Making – Choose the most appropriate action based on costs and benefits.

• High School Diploma or equivalent required.
• College diploma, some college, or equivalent work experience preferred.
• Proficient in Microsoft Word, Teams, Excel (pivot tables, advanced formulas), Outlook, and office equipment (printers, phone systems).
• Knowledge of English grammar, spelling, and punctuation.
• Competitive typing skills on a personal computer.
• 1‑2 years of customer service, administrative support, or similar clerical experience.
• Experience with logistics and/or procurement preferred.

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401(k) Profit Sharing Program
• Vision, Dental, Disability, Tuition Assistance Program
• Sick Leave, Vacation, Paid Holidays