Permit Technician

Welcome to the City of Pilot Point, where dedication meets community spirit. The future of our City is shaped by a shared commitment to our residents and each other – to follow our True North and remain aligned as we grow, serve, and face new challenges together. Join us in our mission to make a difference and enhance the quality of life in Pilot Point.

Under the general supervision of the Building Official, the Permit Technician serves as the first point of contact for customers seeking building permits and related services. This position is responsible for receiving, reviewing, and processing permit applications, providing accurate and timely information to applicants, maintaining records, and supporting Community Services staff. The role requires exceptional customer service, attention to detail, and the ability to interpret and explain City policies, codes, and procedures.

• Deliver excellent customer service to internal and external stakeholders via phone, in person, email, and other platforms.
• Serve as the primary point of contact for permit inquiries; provide guidance on application processes and City requirements.
• Accept, review, and process permit applications; verify accuracy and completeness before forwarding to appropriate staff.
• Review contractor and sub-contractor applications for completeness and proper documentation.
• Respond to inquiries regarding permit status, fees, timelines, and code requirements.
• Maintain detailed records, logs, and filing systems related to permits and plan reviews.
• Prepare reports, conduct permit‑related surveys, and assist in developing and clarifying department policies and procedures.
• Provide administrative and technical support to inspectors, plan reviewers, and department leadership.
• Offer technical training and assistance to internal City staff on permitting procedures and regulatory requirements.
• Perform other duties as assigned or required.
• Assists with the administration of the Historic Review Board, Planning and Zoning Commission, and Board of Adjustment by helping prepare and distribute agendas and meeting packets, attending meetings as needed, maintaining official records and minutes, and providing administrative support.

• High School Diploma or GED required.
• Minimum of two (2) years of administrative or clerical experience in a customer service or office environment; experience in a municipal or government setting preferred.
• Permit Tech certification or ability to obtain within 1 year of employment.

• Understanding of permitting processes, land use regulations, and municipal building codes
• Knowledge of records management practices, document processing, and permit tracking systems
• Familiarity with municipal operations and the role of Community Services in city government
• Proficiency in navigating and using permitting software, Microsoft Office Suite (Word, Excel, Outlook), and standard office equipment
• Strong organizational skills and attention to detail in processing applications and maintaining accurate records
• Ability to understand and apply City policies, building codes, and regulatory requirements effectively
• Competency in delivering exceptional customer service and handling inquiries or complaints with professionalism
• Ability to manage multiple tasks and deadlines in a high‑paced, customer‑facing environment
• Skill in communicating clearly and respectfully with contractors, developers, residents, and internal staff
• Comfort working independently or as part of a team to support department goals and daily operations.

• The schedule for this position is typically Monday – Thursday 7:30am – 5:30 pm and 7:30 am – 11:30 am Friday, but may require occasional attendance at evening meetings, community events, or emergency situations.
• Flexibility to work extended hours, weekends, or holidays as needed to fulfill job responsibilities.

• Work is primarily performed in a standard office environment with frequent use of computers and office equipment.
• Occasional work outdoors may be required for field visits or inspections.
• F…