Receptionist PM

Location: Del Norte Heights

SUMMARY:

The receptionist will greet and assist employees, visitors, and the public when they come to the Corporate Office. This position will also answer the phone, transfer calls, take messages, file, and answer general questions about Goodwill services and programs as well as assist with other general office functions.

ESSENTIAL FUNCTIONS:

1. Greet and assist employees and visitors to the Corporate Office.
2. Answer phones, general questions, transfer calls, and take messages regarding Goodwill Services and programs.
3. Maintain logs and spreadsheets using Microsoft Excel, respond to emails using Microsoft Outlook, type short memos or notices using Microsoft Word.
4. Receive, log, and distribute mail and packages to appropriate departments and/or individuals.
5. Maintain records of the “Voucher Program” to include letters required, Goody Bag applications, and Identification documents.
6. Maintain records of company vehicles to include sign-in binders, vehicle keys and gas cards.

DUTIES & RESPONSIBILITIES:

1. Courteously and professionally greet visitors.
2. Answer phone calls and efficiently take messages or direct callers to proper departments and/or individuals.
3. Receive, log, and distribute mail and packages with date stamp log, and distribute to appropriate department.
4. Maintain sign-in log for all visitors.
5. Maintain paper supply for all copiers, and printers at the Corporate Office.
6. Maintain “monthly people served” records and reports.
7. Provide support to internal departments with special projects, company eventswith tasks such as preparing materials and mass mailings.
8. General office functions and projects such as filing, alphabetizing, creating binders and folders and any other duties as assigned.
9. Maintain office log and acts as “roll call” point person in the event of an emergency.
10. Maintain records for all vouchers distributed to include letters, Goodie Bag applications andidentification documents.
11. Maintain records of company vehicles to include sign sheets, maintenance logs, distribution of vehicle keys and gas cards.
12. Perform other duties as assigned.

QUALIFICATIONS:

1. High School Diploma or GED, some college or office/clerical and computer training preferred.
2. Must have a minimum of 1 year’s office/clerical experience with experience answering phones.
3. Must be able to communicate in English and Spanish, both verbally and in writing.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Type 35+ wpm and strong knowledge of Microsoft Office Word, Excel, Outlook & PowerPoint.
2. Strong organizational skills and ability to perform multiple duties.
3. Ability to answer phones in a professional, courteous manner and take accurate messages.
4. Proficient in written translation of both English and Spanish highly preferred.
5. Must be able to work Monday through Thursday 8:00 AM to 1:00 PM and Friday 8:00 AM to 12 Noon for morning shift or Monday through Thursday 1:00 PM to 6:00 PM and Friday 8:00 AM to 12 Noon for afternoon shift with the ability to be flexible.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to multitask.

High traffic area- ability to listen efficiently and take messages.
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