Eligibility Services Clerk

Overview

Eligibility Services Clerk (18957) – posting details for Texas Health and Human Services Commission (HHSC) in the Access and Eligibility Services (AES) division. Roles may include processing applications and supporting eligibility operations to connect individuals with services.

• Provides a variety of clerical support services in a service delivery office.
• Provides clerical support to Eligibility Operations staff.
• Process mail, open and date stamp incoming applications and supporting documents.
• Review applications for required signature, date, and supporting documents.
• Log applications and assign complete applications for processing.
• Return incomplete applications to clients and assist with completion when necessary or requested.
• Copy and return original documents upon request to clients/customers.
• Respond to client inquiries and requests for assistance.
• Perform duties with attention to detail and in accordance with complex policies and procedures.

• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Open, date, sort, or distribute mail (incoming/outgoing mail, reports, documents, printouts).
• Prepare and proofread correspondence, forms, and other documents using a computer and software.
• Communicate at a basic level with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintain records, files, or logs, including filing, retrieving, or purging.
• Batch forms prior to data entry; assemble materials into packets; screen, code or corrects data and enter documents.
• Be able to work occasional overtime, including weekends when required by management.
• Be able to work in a highly stressful and fast-paced environment, under constant pressure to meet deadlines.

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information, and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions (guidelines, regulations, policies).
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Initial Screening Criteria: High School diploma or GED equivalent; experience in a professional customer service environment; preference for thirty (30) hours of college credit or one (1) year of customer service experience; bilingual English/Spanish is preferred; experience using a computer for inquiry and data entry is preferred.

N/A

• This posting may be used to fill positions in other locations within the region as vacancies occur.
• Access and Eligibility Services Field Office hours are Monday–Friday 8:00am–5:00pm; overtime may be required, including weekends.
• Applicants selected for hire will be required to pass a fingerprint criminal history background check.
• Applicants must not have a history of substantiated fraudulent activity against HHSC or any program it administers. Repayment of any non-fraud over payment balance may be required as a condition of employment.
• Active Duty, Military, Reservists, Guardsmen, and Veterans: qualified military occupations may apply. See the Texas State Auditor’s guidance for Military Crosswalk information.
• ADA Accommodations: HHSC will provide reasonable accommodations during the hiring process; contact the HHS Employee Service Center for assistance.
• Pre-Employment Checks and Work Eligibility: background and other checks may be required; HHSC uses E-Verify; bring I-9 documentation on your first day.
• Telework Disclaimer: this position may be eligible for telework; telework is governed by state and agency policies and business needs.