Service Advisor

Location: Kingswood

Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:

Examine damage to determine the extent of body, structural, mechanical, or interior damage

Prepare estimates to repair vehicle

Explain repair process to customers

Communicate with customers insurance related to damages and obtain repair authorization

Complete vehicle check-in with customer

Explain and communicate repair process, estimated repair time and any updates with the customer

Handle total loss process

Perform final Quality Control inspection

Upon completion of repair work, deliver vehicle to customer

Comply with all TCC’s safety standards, guidelines, and procedures

Perform other related duties as assigned

Requirements:

Positive, friendly, and approachable demeanor

Exemplary customer service skills

Exceptional multi-tasking and problem-solving skills.

Excellent organizational skills.

Exceptional verbal and written communication skills

Must be 18 years or older

Valid Driver's License

Education and Experience:

Prior automotive collision estimating experience

Experience with preparing estimates in CCC One preferred

Proficient with a computer and software

Physical Requirements:

Must be able to work safely in a noisy area with many odors present.

Must be able to lift 10 lbs. regularly.

Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.

Must be able to reach below and above shoulder level
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