Service Advisor

Job Details

Job Location:

Platinum Ford North - Pilot Point, TX 76258

• Customer Interaction:
  Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
• Documentation:
  Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
• Service Recommendations:
  Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
• Scheduling:
  Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
• Follow-Up:
  Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
• Sales:
  Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.

• Customer Service
  
  Skills:
  
  Strong interpersonal skills to build rapport with customers and provide exceptional service.
• Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
• Technical Proficiency:
  Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.

Qualifications