Business Systems Analyst - Retail

Location

US-MS, AL, Houston (TX), Memphis (TN), FL Panhandle, Atlanta (GA)

Job :

Category:
Retail Banking Operations

Type:
Regular Full-Time

Job Grade: 10

FLSA Status:
Exempt

Working Hours:

40 hours weekly | 8-5 Monday - Friday with weekend flexibility as needed.

Job Location:

Retail Banking Administration - 10219

The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions.

This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required.

• Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline.
• Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements.
• Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary.
• Provide direct review, research, and response to retail platform support, as necessary; escalate and report issues as appropriate; recommend changes to systems or procedures from identify issues.
• Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders.
• Grant and maintain appropriate end‑user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed.
• Perform additional duties and special projects as assigned.

Level II Additional Responsibilities:

• Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions.
• Leads and coordinates work of others to develop, test, enhance, and implement projects.

Level III Additional Responsibilities:

• Lead testing initiatives for Retail systems to ensure all project audit requirements are being met.
• Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures.
• Function as a liaison between IT and users and have both business and technical expertise.
• Determines cause of application and system problems; develops, recommends and implements solutions.
• Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects.
• Leads interactions with vendors on accountability and project initiatives.
• Identify and resolve gaps in the project lifecycle.
• Independently leads system conversions/upgrades and projects from beginning to end.
• Managing and executing all aspects of business User Acceptance Testing (UAT).
• Familiarity with integrating retail systems with other business tools and databases.

• Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience.

-OR-

6 years of retail banking or banking systems experience.

• Ability to work flexible hours including evenings and weekends
• Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing).
• Advanced knowledge of retail products and services offered to customers.
• General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
• Excellent oral, written, and visual communication skills.
• Knowledge and application of basic math and accounting concepts.
• Strong analytical, organizational, and critical thinking skills.
• Ability to document business processes.
• Ability to perform routine check and balance reconciliation and thorough data validation.
• Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements.
• Excellent organizational and prioritization skills to meet tight deadlines.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Trustmark platform systems experience preferred.
• Knowledge of change management processes and…