Client Support Manager

The Role

The Client Support Manager serves as the primary operational liaison and day‑to‑day support contact for assigned clients. This role is highly tactical, focusing on the immediate operational needs of the client and the warehouse floor. The CSM ensures seamless daily execution, rapid issue triage, and clear communication between clients, fulfillment operations, and key partners like Fed Ex. The ideal candidate thrives in a fast‑paced, high‑volume logistics environment and excels at coordinating daily workflows.

This individual must be proactive in communicating operational statuses and ensuring all partners are aligned on daily execution plans.

• Serve as the primary operational liaison between the client, Fed Ex, and internal Operations
• Manage day‑to‑day client inquiries, issue triage, and escalations related to inventory, shipping, and fulfillment
• Coordinate directly with internal Operations, IT, and engineering teams to resolve immediate daily roadblocks and ensure service level agreements (SLAs) are met
• Maintain open, proactive communication with clients regarding daily operational status
• Act as the key point of contact for Fed Ex and clients
• Facilitate clear and consistent communication between the client and the warehouse floor to ensure accurate execution of daily work orders and special requests
• Ensure smooth onboarding of new stock‑keeping units (SKUs), product lines, and promotional volumes on a tactical level
• Analyze daily fulfillment Key Performance Indicators (KPIs) to identify and flag immediate operational risks
• Assist the Account Manager (AM) in preparing and presenting data for client operational check‑ins
• Maintain structured account documentation, daily action logs, and performance records with strong attention to detail
• Ensure all client commitments related to daily tasks are tracked and executed accurately

• 1+ year of experience in a support, operations, logistics, or fulfillment coordination role
• Demonstrated ability to effectively communicate with internal Operations and external partners
• Exceptional communication skills (verbal and written) and comfort in a liaison role
• Highly organized with strong attention to detail and proven follow‑through on tasks
• Ability to manage and prioritize a high volume of concurrent daily tasks

• High ownership and accountability
• Proactive communication and issue triage
• Operational organization and time management
• Cross‑functional coordination
• Attention to detail and accuracy

• Daily operations run smoothly with minimal client‑facing escalations
• Warehouse and Operations teams view the CSM as an effective partner for client communication
• Consistently follow through on daily commitments and track all operational issues to resolution

Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.

$70,000 – $80,000 a year. This position will also receive generous equity for this position.

• Unlimited Flexible Time Off
• Health Insurance (medical, dental, vision)
• Paid Parental Leave
• Commuter Benefits
• Referral Bonus
• 401(k) retirement plan
• Equity program