Senior Manager, eCommerce & Ancillary Revenue

Senior Manager, eCommerce Growth & Ancillary Revenue

Location:

Texas, Arizona, Georgia (CST Preferred)
Division: eCommerce Growth & Ancillary Revenue
Line Manager: VP, eCommerce Growth & Ancillary Revenue
Contract

Terms:

Full Time

The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across some of Ticketmaster’s most important revenue streams. Reporting into the COO, we set and execute the commercial vision behind high‑impact areas of the business – including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add‑ons, premium upgrades, and insurance.

We act as business owners for these categories, accountable for their performance, strategy, and innovation. Our team identifies opportunities, shapes go‑to‑market approaches and collaborates closely with cross‑functional partners in product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. With a new and evolving mandate aligned with Ticketmaster’s top priorities, we’re focused on scaling impact, growing market share, and unlocking millions in incremental revenue.

This is the team for those who thrive in a dynamic environment and can help define what comes next.

Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high‑impact role is responsible for shaping the future of how fans sell on our marketplace – owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business.

You will develop multi‑year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high‑performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimise performance.

• Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
• Define and prioritise multi‑year business plans and support initiatives based on data‑driven opportunity assessments
• Communicate plans, findings and recommendations to senior stakeholders to drive alignment and action
• Partner closely with Product to influence roadmap priorities and define business requirements
• Lead cross‑functional collaboration with teams including pricing, marketing, operations, fan support, design and finance to drive aligned execution
• Manage and mentor a small team to deliver high‑impact insights and strategic recommendations
• Monitor key business and financial performance metrics; identify gaps, risks and opportunities
• Optimise and evolve business strategy through continuous learning, market trend analysis and performance diagnostics

• 7+ years of experience in strategy consulting, corporate strategy or a similarly rigorous analytical role
• Bachelor’s degree in Business, Economics, Finance, Engineering or a related analytical field
• Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
• Proven ability to work independently in a fast‑paced, results‑oriented environment while managing multiple priorities
• Exceptional analytical and problem‑solving skills, with the ability to synthesize complex data into clear, actionable recommendations
• Clear and confident communicator, with the ability to influence and partner with cross‑functional stakeholders and senior leadership
• Willingness and ability to work from our Chicago office as needed

• Business Driver:
  Identify problems, develop meaningful solutions and independently drive work forward with the support of related business functions
• Analytical Prowess:
  Get excited working with large data sets and structure high‑quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner.
• Creative Thinker:
  Th…