Tower Host Laision

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering high speed Internet and voice services throughout multiple states to residential, business, K-12 education and government customers. We believe in delivering an overall customer experience that our competitors simply cannot match.

This role serves as a key point of coordination between Site Acquisition, Project Management, Installation & Infrastructure teams, Call Center staff, and Tower Hosts. The individual will provide clear, professional communication via phone, email, and text regarding project progress, contract inquiries, and service-related matters. Responsibilities include administrative support such as workflow coordination, file management, contract research, and report generation. The ideal candidate will possess strong organizational, verbal, and written communication skills, with the ability to quickly learn and adapt.

Weekly progress updates to management are required.

• Self-starter with strong problem-solving abilities, capable of resolving issues with minimal supervision
• Strong interpersonal, organizational, and communication skills
• Proven ability to prioritize tasks, meet tight deadlines, and manage multiple responsibilities
• High level of professionalism and confidentiality
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to adapt to a fast-paced, rapidly changing environment
• Collaborative team player with a proactive mindset
• Strong analytical skills with attention to detail, including the ability to interpret reports and contracts
• Confident public speaking and presentation skills
• Self-starter with strong initiative and the ability to resolve issues independently
• Demonstrated experience managing customer interactions with a focus on problem-solving and positive outcomes

• Communicate project progress and updates to Tower Hosts
• Generate and analyze reports from project management tools
• Handle incoming calls and support tickets in a timely, professional manner
• Collaborate with internal teams to resolve Tower Host issues efficiently
• Coordinate with administrative teams to validate service agreements per contract terms
• Maintain accurate records of Tower Host communication and contact history
• Create and manage Tower Host accounts and POP regions in Billmax
• Schedule appointments with Tower Hosts
• Participate in weekly meetings
• Conduct research on tower and customer information as needed
• Manage and support the Tower Host Referral Program
• Perform additional duties as assigned

• High School diploma, GED, or equivalent required
• Experience with Microsoft Excel, Word, and Outlook required
• Preferred experience with Billmax, ASAP, and Nextlink ticketing systems

Field Operations:
Planning and Development – Non‑Exempt

Primarily office-based environment with moderate noise level.

Occasional lifting of up to 20 lbs. Ability to sit or remain stationary for extended periods (8–10 hours daily). Frequent use of hands, wrists, and fingers for computer work. Ability to operate basic office equipment and communicate via phone and email.

Monday–Friday, 40 hours per week. Overtime as needed.

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off and holidays
• Retirement plan
• Vision insurance
• Reference bonus program

Nextlink is an Equal Opportunity Employer and an affirmative action employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Nextlink intends to maintain a safe, healthy, alcohol‑ and drug‑free workplace for all employees.