Risk Business Operations Analyst

Risk Business Operations Analyst

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Risk Strategy, Operations & Policy Governance team at eBay is a high-impact, fast-moving organization that drives scalable transformation across our global Risk ecosystem. We partner across Risk Policy, Product, Business, Finance, Legal, Procurement, and Technology to embed strong governance discipline into strategic execution and ensure our risk practices evolve with the pace of the marketplace.

The Risk Business Operations Analyst plays a critical role in driving operational excellence and enabling strategic execution across eBay's global Risk organization. This role manages core risk business operations—including OPEX, headcount (FTE & AWF), vendor spend, and operational reporting—while partnering closely with PMO and Risk leadership to support strategic planning, capacity management, and organizational readiness.

We're looking for a proactive, detail-driven operator who thrives in fast-moving environments, builds strong cross-functional partnerships, and brings clarity, structure, and accountability to complex operational workflows. This is a high-visibility role with direct impact on how the Risk organization plans, executes, and scales.

• Business Operations Management — Manage OPEX, headcount (FTE & AWF), vendor spend, and operational reporting to ensure financial discipline and workforce alignment across the Risk organization.
• Vendor & AWF Support — Support vendor management activities, including AWF planning, invoice reconciliation, performance tracking, and procurement workflows.
• Strategic & Execution Planning — Partner with PMO and Risk leadership to coordinate strategic priorities, capacity planning, scenario modeling, and execution roadmaps.
• Reporting & Analytics — Build and maintain reporting across OPEX, vendor spend, and top Risk initiatives. Define business requirements, support dashboard development, and use Airtable and BI tools to track organizational health, operational blocks, and KPIs that enable data-driven decision-making.
• Process Improvement & Automation — Identify opportunities to streamline workflows, automate manual processes, and enhance operational efficiency using AI and business tools.
• Leadership Support — Prepare executive-ready presentations, business reviews, and briefing materials that drive clear, persuasive decision-making.
• Special Initiatives — Lead and support ad-hoc projects that improve operational effectiveness, organizational readiness, and business execution.

• Dedication to working Hybrid Model with 3+ days per week onsite at our Austin, TX office.
• Bachelor's degree or equivalent experience.
• 5+ years in Business Operations, Operational Analysis, Workforce Planning, Process Improvement, or related fields.
• Experience in risk, compliance, payments, fintech, or other regulated environments.
• Experience managing vendor contracts, procurement workflows, and AWF operations.
• Experience supporting enterprise workforce planning across FTE and AWF populations, including vendor invoice reconciliation and financial reporting.
• Experience with capacity modeling and scenario planning.
• Experience in high-growth or transformation environments, with the ability to bring structure and clarity to evolving operational needs.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proven ability to coordinate cross-functional initiatives and drive action items to completion.
• Ex…