Senior Business Operations Coordinator

Astound is seeking a Senior Business Operations Coordinator to optimize processes supporting our high-speed internet, TV, and phone services. In this role, you will coordinate daily operations, track KPIs, and analyze data to drive efficiency and enhance customer experience. You'll collaborate with sales, customer care, and network teams on projects, reporting, and continuous improvement initiatives. Ideal candidates bring telecom or tech-services experience, strong Excel/analytics skills, and the ability to manage multiple priorities in a fast-paced, customer-focused environment aligned with Astound's community-driven culture.

Responsibilities

• Coordinate day-to-day business operations to support Astound's broadband, TV, and phone services
• Track KPIs, prepare reports, and analyze operational data to improve processes and customer experience
• Partner with sales, customer care, and network teams to streamline workflows and resolve operational issues
• Support project planning, scheduling, and resource coordination for network and service initiatives
• Document and refine standard operating procedures to ensure consistency and compliance
• Assist with forecasting, budgeting inputs, and vendor coordination for operational activities
• Monitor service performance metrics and escalate risks or service-impacting issues
• Drive continuous improvement efforts using data-driven recommendations

Required Skills

• Business operations coordination
• Data analysis and reporting
• KPI development and tracking
• Process improvement
• Project coordination
• Advanced Excel or Google Sheets
• CRM or ERP systems
• Telecommunications operations knowledge
• Cross-functional collaboration
• Presentation and communication