Member Experience Coordinator

About this position

Bluejack Ranch is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack Ranch may just be the place for you!

This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.

Summary of our Cultural Beliefs:

Be Dependable.

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First.

I am accountable to be honest and always do the right thing.

Value People.

I empathize and respect others.

Speak Up.

I seek, listen and provide candid feedback to improve performance.

Empowerment.

I have the skills, resources and authority to create memorable experiences.

I seek ways to be extraordinary and deliver a positive impact every day.

Job Title: Member Experiences Coordinator

Department: Member Experiences

Directly

Reports To:

Member Experience Manager

FLSA Status: Hourly Non-Exempt

Position Summary:

The Member Experience of fice serves as the one-stop-shop for member needs and inquiries. The individuals in this office are forward-facing team members, and will require daily interactions with other departments and members alike.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answer and direct phone calls for the department
• Write and distribute correspondence to Members
• Assist in the preparation of regularly scheduled reports
• Maintain filing system and update as needed
• Add and maintain up to date profiles for members within the Club Management Software
• Maintain contact lists
• Act as the point of contact for members and guests
• Assist with the check-in and check-out processes for members and visitors of the club
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2-3 years of administrative experience
• Previous hospitality experience in hotels, resorts, or private clubs is beneficial
• Proficiency in MS Office (Outlook, Excel, Power Point, and SharePoint in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task Self-motivated; highly organized and detail oriented

EDUCATION:

APPROXIMATE SCHEDULE AND

HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior,…