Client Care Representative

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Join Our Team of HVAC Service Pros Today! If you value professionalism and punctuality and want to work with the best pros in the HVAC industry, you may be a match for our team. Opportunities for professional technicians and customer service professionals are available across the country.

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential; maintains a courteous and pleasant demeanor whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Schedules all incoming calls into our CRM software (CRM) and coordinates with the technicians for on-time arrivals
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

• High school diploma or equivalent required
• Service Titan experience is a plus
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Compensation: $17.00 - $25.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay — We believe the best performers deserve the best pay. We offer a competitive rate.
• Flexibility — We offer scheduling flexibility to help you manage your life.
• Career Path — We provide training and growth opportunities, including technical and virtual training, communications, and sales programs.

So, if you have a great attitude and a strong work ethic, and take pride in your work, we want to hear from you!

All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.