Inbound Sales Representative

MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions.

Inbound Sales Representative: take inbound calls, upsell, provide product information, and support sales for recognized brands.

• Handle inbound and outbound contacts courteously and timely.
• Use the knowledge base and training to accurately answer questions and sell appropriate products.
• Listen to customers, understand needs, and resolve issues.
• Research systems to find missing information and coordinate with other departments.
• Use systems and technology for account management tasks.
• Accurately document and process orders in appropriate systems.
• Follow required scripts, policies, and procedures.
• Maintain confidentiality of personal information.
• Escalate issues to staff and managers as needed.
• Attend meetings and training, review all new materials to stay current.
• Adhere to attendance and work schedule requirements.

• 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Reliable attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer-service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• Authorized to work in the country where the job is based.

• Willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Willing to submit to drug screening.

Typically a sedentary role requiring long periods of sitting or standing while using a computer and telephone headset. Occasionally required to move within office, reach, lift or carry up to 40 pounds.

• Paid Time Off and paid holidays
• Incentives & Rewards via contests and cash bonuses
• Health benefits (medical, dental, vision) after 60 days; MEC plans after 30 days
• Retirement savings programs, where available
• Short-term disability coverage
• Life insurance options
• Supplemental insurance (accident and critical illness)
• Career growth and internal promotion opportunities
• Paid training while earning a paycheck
• Team-oriented culture and casual dress code

Starting compensation based on experience, with a variety of benefits and incentives to support team members.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, treating employees with dignity and respect. We consider qualified applicants with criminal histories as permitted. MCI will not tolerate discrimination or harassment and provides accommodations for disabilities where required.