More jobs:
Customer Service Representative
Job in
Colorado City, Mitchell County, Texas, 79512, USA
Listed on 2026-06-02
Listing for:
Harris Computer Systems
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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