Customer Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

Your Impact at GEICO 
As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs, policy changes, address billing inquiries, or provide recommendations as you deliver world-class service.  
  
What Makes This Opportunity Exciting? 

• Compensation &
  
  Incentives:
  
    
• Starting Salary: $24.50 per hour/$49,367 annually and $29.51 per hour/$59,463 annually.
• Differentials: +10% for evening shifts; +20% for weekends.  
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.  
• Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines. 
• Office
  
  Location:
  
  2375 N. Glenville Drive, Richardson, TX

  
How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, policy updates, and offer recommendations.  
• Problem Resolution: Resolve customer concerns ensuring a positive experience.  
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.  
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.  

  
What We’re Looking For: 

• Experience: Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• License: Active Personal Lines or Property & Casualty license required (training and exam fees provided). 
• Education: High School Diploma or GED required;
  College degree preferred.  
• Strong customer service, interpersonal, problem-solving, and empathy skills.  
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.  
• Experienced in high-volume call centers with KPIs and measurable goals. 
• Available to work evenings, weekends, and holidays.  

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The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that…