Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Sanger

30+ days ago Requisition

Customer Service Representative

We are currently seeking a Customer Service Representative to join our team and contribute to our mission of delivering high-quality customer service. We offer competitive pay rates, company paid health insurance, paid time off, 401K and clothing allowance benefits.

The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous assistance. This position involves managing customer inquiries, resolving issues efficiently. The representative acts as a liaison between the company and its customers, fostering positive relationships and promoting brand loyalty. Success in this role requires the ability to work effectively in a fast-paced environment while maintaining a positive attitude and clear communication.

Ultimately, the goal is to enhance the overall customer experience and contribute to the company’s reputation for excellent service.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related role.
• Strong verbal and written communication skills.
• Ability to perform required duties effectively in a fast-paced environment with minimal supervision.
• Basic computer proficiency and familiarity with customer account management systems.

Preferred Qualifications:

• Experience with Point-of-Sale system.
• Demonstrated problem resolution skills in a customer service setting.
• Multilingual abilities to support diverse customer bases.
• Training or certification in customer service best practices.

Responsibilities:

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints by identifying problems, researching answers, and providing appropriate solutions.
• Process customer orders accurately and efficiently, ensuring all account information is up to date.
• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.
• Collaborate with other departments to address customer needs and improve service delivery.
• Other duties as assigned.

Schedule:

Monday - Friday 7:00AM - 5:00PM

Work Location:

11180 FM 156 Ste.
101, Justin, TX 76247

EEO Statement Enderby Gas, Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We value diversity and encourage all qualified individuals to apply.