Customer Service Representative

Customer Service Representative (CSR)
-experience required Eastview Veterinary Clinic

Eastview Veterinary Clinic is looking for a dependable, organized, and compassionate Customer Service Representative to join our team! We are a busy walk-in small animal clinic that prides itself on providing efficient, high-quality care while maintaining strong relationships with our clients and patients.

This position is ideal for someone who thrives in a fast-paced environment, communicates well under pressure, and genuinely enjoys helping both people and pets.

• Greeting clients and patients with professionalism and compassion
• Managing a high-volume front desk and lobby flow
• Answering phones, emails, and client communications
• Checking patients in and out accurately
• Collecting and reviewing vaccine records
• Educating clients on vaccine recommendations and preventive care
• Processing payments and maintaining accurate records
• Communicating effectively with doctors and medical staff
• Monitoring appointment flow and helping maintain efficiency throughout the day
• Assisting with end-of-day closing duties and maintaining a clean front lobby

• Has excellent communication and multitasking skills
• Works well under pressure and in a team environment
• Is dependable, motivated, and eager to learn
• Has strong attention to detail
• Previous veterinary or medical office experience is required
• Experience with veterinary software is a plus

• Supportive team environment
• Hands‑on veterinary experience
• Opportunities for growth and advancement
• Fast‑paced and rewarding work environment

Monday–Friday
Full-time preferred

Starting at $12/hour+, based on experience

If you are passionate about animal care and enjoy helping clients during every stage of their pet’s life, we would love to meet you!

Please submit your resume and any relevant experience for consideration.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.