RACING Services LIASON - Seasonal

Responsibilities

• Conduct one‑on‑one and group training sessions for customers on betting platform functionality and wagering processes.
• Educate customers on betting terminology, bet types, odds formats, and sports betting fundamentals.
• Create and maintain training materials, tutorials, guides, and educational resources.
• Respond to customer inquiries regarding betting products, features, and promotions.
• Identify customer knowledge gaps and provide personalized coaching and support.
• Collaborate with Customer Support, Operations, Marketing, and Compliance teams to ensure accurate and up‑to‑date training content.
• Collect customer feedback and recommend improvements to training programs and user experience.
• Stay current on industry trends, betting products, platform updates, and regulatory requirements.

• High school diploma or equivalent required.
• Bilingual preferred.
• Willingness and enthusiasm to train, educate, and support customers of varying experience levels.
• Patient, approachable, and committed to helping customers understand betting products, platform features, and responsible gaming practices.