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Strategic Customer Success Manager, Enterprise
Job in
Boston, Bowie County, Texas, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives
- Drive high customer retention and renewal rates by ensuring customers see ongoing value
- Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
- Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
- Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives
- 7+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of building strong relationships with different levels of seniority
- Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
- Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience with upselling customers and generating qualified leads
- Customer Success
- Account Management
- Onboarding
- Implementation Plans
- Problem-Solving
- Upselling
- Lead Generation
- Relationship Building
- Communication
- Advocacy
- Collaboration
- Tailored Solutions
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