Bilingual Member Service & Sales; Teller English​/Spanish speaking , not required

Job Summary

Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Colorado City, Central Street 1045 S Central St, Colorado City, AZ 8602

Full Time;
Monday – Friday 8:40am – 6:15pm, Saturdays 9:45am – 2:15pm. Day off during the week when a Saturday is worked.

• Starting competitive pay of $17.50 per hour, with increases depending on experience.
• Additional $1.00 per hour for those bilingual in English/Spanish.
• Performance reviews with opportunities for compensation increases.

• Excellent medical and dental benefits with minimal employee contribution (full‑time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.
• Other benefits.

• Provide exceptional member service by assessing member needs, advising to meet those needs, and assisting with transactions including opening new accounts, servicing existing accounts, and explaining products and services.
• Educate members on options for managing financial transactions through MACU tools, resources, technology, and cross‑sell products and services as needed via a consultation approach.
• Consistently focus on increasing member satisfaction and account retention.
• Meet sales and service goals.
• Use lead lists to make outbound calls to existing membership to provide additional consultation on MACU products and services.
• Resolve problems by clarifying complaints, determining cause, providing best solution, expediting correction or adjustment, and following up to ensure resolution.
• Follow up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain cash drawer; initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards; open and process IRA transactions, certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Accurately and efficiently process transactions in accordance with established policies and procedures.
• Assist in opening and closing procedures of the branch.
• Responsible for branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions.
• Keep work area neat and clean.
• Respond to email, voicemail, missed calls, and other communication in a timely manner.
• Actively participate in and complete product knowledge courses.
• Travel may be required.
• Comply with all regulations as required by law.
• Perform other duties as assigned.

• At least six months of customer service experience; industry experience preferred.
• High school diploma or equivalent.
• Valid driver’s license required.
• Proficient computer operating skills; understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Strong knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Effective written and verbal communication skills.
• Ability to communicate effectively and persuasively.

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently; may stand, walk, kneel, and crouch occasionally. Must be able to lift up to 10 pounds consistently and up to 50 pounds occasionally. Moderate noise environment (business office with computers and printers and light traffic). No unusually environmental factors.

• MSR onboarding:
  Branch Foundations, Teller Branch Checklist, Products & Services Teller, Follow‑up Training.
• Computer/Office Equipment skills.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.