Customer Experience Manager - Jasper Office

Job Description

Are you looking to grow? So are we! APRIL TOLBERT INSURANCE AGENCY LLC with locations in Beaumont, Kirbyville and Jasper, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Customer Experience Manager in our Jasper, TX office
. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. We provide ongoing training, mentorship, opportunities for growth, and a positive team culture.

If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you,
apply today!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities

• Provide exceptional customer service and support.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Process customer policy change requests.
• Handle customer renewals.
• Work independently and as part of a team.
• Participate in regular team meetings and brainstorming sessions.
• Oversee office supply inventory, mail and package deliveries.

• A TX Property & Casualty insurance license is required.
• Experience with Microsoft Teams, Outlook, Excel and/or ability to learn new technology and CRM systems.
• Possess an upbeat, positive and enthusiastic attitude.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Strong Communications Skills, both verbal and written.
• Works well with other employees and is a team player with a positive attitude.
• Participation in team meetings and brainstorming sessions.