Customer Success Specialist-Food Service

Location: Graham

Customer Success Specialist-Food Service

Location:

Graham, NC Position Type:
Full-Time, Exempt (On-Site)
Why Join UsWe are committed to investing in our people by providing a supportive, team-oriented environment where employees can grow and build long-term careers.

What We Offer Medical, Dental, and Vision Insurance (eligible the 1st of the month following 60 days)
Life Insurance Dependent Care Spending Accounts (DCSA)
Paid Time Off (PTO) and Paid Holidays Career growth and advancement opportunities

Mentorship and professional development

Collaborative and supportive work environment

Long-term stability within a growing organization

Position Summary The Customer Success Specialist is responsible for supporting key customer accounts by ensuring accurate order execution, timely communication, and high-quality service delivery. This role acts as a central point of coordination between customers and internal teams, helping to resolve issues, improve processes, and maintain strong customer relationships.

This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities Customer Support & Relationship Management Serve as a primary point of contact for assigned customer accounts

Maintain consistent communication to ensure customer satisfaction

Provide updates on order status, timelines, and issue resolution

Respond to customer inquiries in a timely and professional manner

Order Management & Coordination Process and review customer orders for accuracy

Coordinate with internal teams to confirm product availability and shipment timing

Track orders from entry through delivery

Ensure all order details align with customer requirements

Cross-Functional Collaboration Partner with internal departments including operations, warehouse, quality, and transportation

Communicate customer needs and ensure alignment across teams

Escalate and resolve issues impacting order fulfillment or service levels

Issue Resolution Identify and address service-related challenges proactively

Investigate discrepancies related to orders, shipments, or inventory

Work cross-functionally to implement timely solutions

Ensure clear communication with customers throughout resolution

Process Improvement Identify trends in customer issues or service gaps Provide feedback to leadership on opportunities for improvement

Support implementation of process enhancements to improve efficiency and service quality

Reporting & Documentation Maintain accurate records of customer interactions and order activity

Track service performance and key metrics

Assist in preparing reports related to customer performance and service levels

Required2+ years of experience in customer service, account support, or related role Strong communication and problem-solving skills

High attention to detail and organizational ability

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office (Excel, Outlook, Teams)

Preferred Experience in manufacturing, distribution, or supply chain environments

Experience working with ERP or order management systems

Bilingual (English/Spanish) is a plus

Work Environment & Requirements On-site role in a fast-paced operational environment

Ability to sit, stand, and move between departments as needed

May require occasional coordination across multiple facility areas

Equal Opportunity Employer Statement We are an equal opportunity employer and do not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, genetic information, veteran status, or any other protected status under applicable law.

We are committed to providing equal employment opportunities to all applicants and employees and to fostering an inclusive workplace.

Reasonable accommodations are available for qualified individuals with disabilities, both during the application process and throughout employment, in accordance with applicable laws.
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