Coordinator I, Business Operations

Overview

Accountable for performing all facets of the operations department including tour reception, gifting, and contracts in accordance with T+L Standard Operating Procedures.

• Greet and qualify touring guests; collect and validate guest information.
• Assign tours to sales agents and provide information to Sales & Marketing department (15% time).
• Provide exceptional customer service, answer phones, address guest questions professionally.
• Assist property owners with contract questions or concerns (10% time).
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour, and contract reconciliation in all systems (20% time).
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system; run reports.
• Prepare and balance cash, down payments, site stats for Contract Department (20% time).
• File and secure all documents per procedures; maintain Property Owner Information per PII and PCI standards (5% time).
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners; assist Administrative Supervisor (20% time).
• Assist Supervisor in providing additional support to internal departments including Sales, Marketing, HR, and Resort teams (10% time).
• Perform other duties as needed.

• High School Diploma or equivalent.
• One year of general office experience.
• One year of customer service experience.
• Proficiency in Central Reservation System (CRS) or EPNY;
  Microsoft Word, Outlook, Excel.
• Knowledge of PII and PCI standards.

• Strong computer skills and attention to detail.
• Ability to make limited operational decisions when resolving owner issues.
• Effective communication with guests and internal teams.

No travel required.

Hourly rate: $20.20.

Benefits for associates working 30 or more hours per week include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, wish day paid time, 401(k) with employer match, legal and identity theft plan, voluntary income protection, wellness program, employee assistance program, paid time off, parental leave, holidays. Temporary or seasonal associates are ineligible for paid time off.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or recruiting process, please email your request to , including the title and location of the position.