Chat Representative at WindowWorks LLC Lago Vista, TX

Chat Representative

Window Works LLC, located at 20603 Fawn Cir, Lago Vista, TX, is seeking a chat representative to join our team. The ideal candidate is attentive, punctual, self‑starter, engaged, and reliable.

As a chat representative you will be the first point of contact for customers using our online chat service. Your role includes providing timely and effective support, answering inquiries, resolving issues, and ensuring customer satisfaction.

• Engage with customers via live chat, responding to inquiries and providing information about products and services.
• Resolve customer issues efficiently and effectively, escalating complex issues to appropriate departments as needed.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, promotions, and company policies to provide accurate information.
• Meet or exceed performance metrics, including response time, customer satisfaction scores, and resolution rates.

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in customer service or chat support preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Proficiency in using chat software and CRM systems.
• Strong problem‑solving skills and attention to detail.
• A friendly and positive attitude, with a passion for helping others.

• Competitive compensation package
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(k) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

We look forward to hearing from qualified candidates.