Dispatcher​/CSR

• Base Pay $15.00 / Hour
• Job Category Dispatch, Call Center, Customer Service
• Industry Administrative, Call Center
• Employee Type Full-Time Non-Exempt

Do you have dispatch experience or have a knack for providing awesome customer service? America’s #1 Plumbing company, operating in Edinburg, TX
is in search of a
CSR/Dispatcher.

Ideal candidate will possess strong communication and computer skills in addition to providing
customer support
for both commercial and residential customers. Services include: plumbing, drain cleaning and water cleanup emergencies.

• Prioritize all service calls and manage daily workflow of all field technicians
• Field incoming calls working with customers to schedule appointments
• Prepare daily work and run schedules
• Manage customer data including: work or services performed, charges, expenses, inventory, or other dispatch information.
• Relay work orders, messages, or information to or from technicians, supervisors

Qualifications and Skills:

• Office clerical skills preferred
• Education:
  
  High School diploma or general education degree (GED)
• Preferred Experience:
  
  Great customer service skills with focus on communication & customer sales in these fields. Dynamic phone presence a must!

Hiring Immediately! Join America's #1 plumbing company as a CSR/Dispatcher in Edinburg, TX
. We are seeking a customer-focused, organized professional with strong communication and computer skills to support our residential and commercial plumbing, drain cleaning, and water cleanup operations. The ideal candidate will excel in a fast-paced environment, effectively managing customer interactions, scheduling, and dispatch operations while delivering exceptional service.

Key responsibilities include prioritizing service calls, coordinating and managing daily technician schedules, scheduling customer appointments, maintaining accurate customer and dispatch records, relaying work orders and communications between customers and field staff.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status under applicable federal, state, or local laws. Employment is contingent upon successfully completing pre-employment screening requirements, which may include drug screening, criminal background checks, and motor vehicle record (driving record) reviews, as permitted by law.