Student Worker: RLL- Desk Assistant

Job Title Student Worker: RLL
- Desk Assistant Agency East Texas A&M University Department Residential Living and Learning Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Student Worker

Position Title:

Desk Assistant Department:
Residential Living and Learning

Reports to:

Community Director Residential Living and Learning

Residential Living and Learning (RLL) is committed to fostering a student-centered residential experience that builds community, supports purposeful learning, and cultivates meaningful connections through leadership development and holistic engagement.

The Desk Assistant (DA) is an integral member of the Residential Living and Learning team because they serve as the initial representative of the residence hall/apartment building, Residential Living and Learning, and East Texas A&M University. The DA is in contact with persons outside the ETAMU community and visitors, as well as residents and their guests. By maintaining a professional appearance and a positive attitude, the DA is an essential member of the Residential Living and Learning team.

The DA, first and foremost, is a safety and security checkpoint for the building. DAs are directly supervised by and report to the Community Director. DAs will also receive direction from members of the RLL professional staff. Term Continued employment is determined on a semester-by-semester basis.

Minimum of a 2.25 semester and cumulative GPA. Must have a clear judicial record at the time of hiring and maintain this status throughout employment (no outstanding conduct violations or sanctions). As a representative of Residential Living & Learning and East Texas A&M University, the DA is expected to adhere to all University rules, regulations, and policies, as well as state and federal laws.

Must be able to visually assess the community, surroundings, and situations and respond appropriately. Ability to work during breaks, as residence halls are open year-round. Must be knowledgeable of campus policies and emergency procedures. Must provide excellent customer service in a friendly and helpful manner.

• Preference will be given to undergraduate students residing in on-campus housing.

DAs will be paid $10.00 per hour, with payments issued bi-weekly. DAs are responsible for logging hours in the Texas A&M University Single Sign-On (SSO) system. DAs are not permitted to work more than 19 hours per week unless prior approval is granted by the Community Director.

With Residents, University Employees, and Visitors Demonstrate excellent public relations and customer service skills. Act as a resource and referral contact for residents and visitors. Communicate with residents regarding University policies, procedures, and regulations and enforce them consistently and assertively. Communicate regularly with other building staff to keep them informed of specific situations in the building. Maintain desk coverage to foster positive relationships with residents and create a supportive community environment.

DAs are seen as leaders within their community and must understand that they are seen as agents of the Department at all times. This includes, but is not limited to, statements on social media (Twitter (X), Facebook, Snapchat, Instagram, etc.) and conversations with campus partners and/or external constituents. Develop a positive relationship with Residential Living and Learning students and professional staff.

Monitor building access by residents, visitors, contractors, vendors, and University employees. Maintain and regularly monitor security cameras to ensure building safety. Communicate with on-call staff and/or UPD immediately if any concerns arise. Maintain accurate building entry and guest registration records via Roompact. Maintain knowledge of emergency procedures.

Maintain detailed and accurate front desk logs and complete daily key inventory. Oversee the use of equipment available for checkout and promptly notify supervisors of any damages or missing equipment. Monitor the cleanliness of the lobby and other common areas, including removing outdated posters. Document any unusual circumstances related to residents or incidents and complete necessary reports in a timely manner.

Regularly check the inventory of desk supplies and notify the supervisor of any shortages or replenishment needs.

Participate in scheduled Staff Power Ups (Tuesdays from 8:00 p.m.

-10:00 p.m.). Scheduled dates will be provided in advance via the Department Calendar. Attend and fully participate in staff meetings on a bi-weekly basis with the designated area. Participate in required Training Sessions for Fall 2026 starting on or around August 1 and be aware of required spring semester training starting on or around January
2. Must attend all staff meetings and training sessions and…