Veterinary Receptionist - River Oaks, TX

Who we are

Veterinary Clinic is Hiring a Client Service Representative!

Role: Client Service Representative (Veterinary Receptionist)
Status: Part-time Salary: Competitive and based on experience Schedule: Monday, Tuesday, Thursday, and Friday afternoons with alternating extended Fridays and Saturdays

• Monday: 12:00 PM–6:00 PM
• Tuesday: 12:00 PM–6:00 PM
• Wednesday:
  Off
• Thursday: 12:00 PM–6:00 PM
• Friday, regular week: 12:00 PM–6:00 PM
• Every other Friday: 7:45 AM–6:00 PM
• Alternating Saturdays: 8:00 AM–12:00 PM
• Sunday:
  Off

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, a 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Sick Time / Paid Time Off, employee pet discounts, and access to additional wellness benefits based on eligibility

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: A consistent schedule, an Employee Assistance Program, and an employee discount program

Looking for a veterinary client service role where your communication, organization, and compassion can make a difference every day?

• Consistent weekday schedule with Wednesdays and Sundays off
• Collaborative environment where front-desk and medical teams work together
• Meaningful relationships with clients and their pets
• Opportunities to strengthen your veterinary knowledge and customer-service skills
• Professional development and continuing education support
• A role where your organization and communication directly support excellent patient care

• Greet clients and their pets warmly and professionally
• Answer incoming phone calls, emails, and client questions
• Schedule, reschedule, confirm, and coordinate appointments
• Check clients and patients in and out efficiently
• Maintain a friendly, professional, and welcoming front-desk environment
• Address client concerns and elevate medical or management issues when appropriate
• Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly
• Verify client and patient information at every visit
• Maintain accurate client and patient records
• Review appointment schedules and prepare for upcoming visits
• Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments
• Monitor appointment flow and communicate delays to clients
• Assist with obtaining medical records from other veterinary hospitals
• Prepare and process invoices and payments
• Review estimates with clients and obtain required approvals
• Process refunds, deposits, and other financial transactions according to hospital policy
• Maintain accurate cash-drawer and payment records
  
  Assist with daily opening and closing procedures
• Enter and update patient information accurately
• Assist with prescription refill requests according to hospital protocol
• Route medication and medical questions to the appropriate veterinary team member
• Prepare records, forms, and client documents as needed
• Maintain confidentiality of client and patient information
• Keep the reception area clean, organized, stocked, and professional
• Coordinate communication between the front desk and treatment areas
• Support doctors and technicians with client communication as needed
• Follow hospital safety, sanitation, and emergency procedures

• Excellent customer-service and communication skills
• Professional, respectful, and positive approach to clients and coworkers
• Strong organizational and multitasking abilities
• Commitment to accurate scheduling, records, invoices, payments, and client information
  
  Ability to remain calm and professional during busy or challenging situations
• Compassionate approach to clients and…