Call Center

Call Center

Turn your people skills into a rewarding career with growth opportunities and meaningful customer interactions.

Known for its strong community-focused banking reputation, this financial institution offers a full range of products including personal and business banking, loans, mortgages, wealth management, and digital banking services. The company promotes a stable, customer-first culture and has been consistently recognized as one of America's strongest banks, providing employees the opportunity to support customers across a wide variety of financial needs.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Call Center Details:

• Temp-to-Hire position
• $ 15.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 07:00am to 05:00pm)

• Manage a high volume of inbound and outbound calls professionally and efficiently.
• Accurately collect and process client payments over the phone.
• Compose clear and concise email responses to client inquiries and issues.
• Troubleshoot and resolve basic technical problems for clients, guiding them through solutions.
• Document all customer interactions and transactions thoroughly and accurately in the system.
• Adhere strictly to company policies and procedures regarding client information and service standards.

Call Center

Qualifications:

• Demonstrated experience in a Call Center environment, handling both inbound and outbound communications.
• Proficiency in 10-key data entry (by touch) and alphanumeric data entry.
• Strong command of Microsoft Word and Microsoft Excel.
• Exceptional verbal and written communication skills.
• Proven ability to resolve customer issues effectively and efficiently.
• Capability to manage multiple tasks and prioritize in a fast-paced setting.

• Applicant may be subject to a background check

* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.