Customer Service Agent – Elgin

Location: Elgin

# Customer Service Agent – Elgin Back to Job Openings By Dana  Platt8/3/2026

Job Posting Position:
Customer Service Agent

Work Location:

Elgin Wage:
$16.00 per hour Mailing Address P.O. Box 2107 Bastrop, TX 78602  CARTS provides public transportation services in ten Texas counties surrounding the capital city:
Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson. Opening Date:
July 10, 2026 Closing Date:
until filled CARTS is a public agency, a transportation district. CARTS is an Equal Employment Opportunity employer. We are seeking a responsible, independent and self-motivated clerical worker. Self-sufficiency for sole responsibility of the office is essential.

Position Summary:

The Customer Service Agent provides transportation information to the public, sells tickets, and performs general office tasks.

Work Schedule:

Part-time position, 18 hours per week DAYS:  Monday,  Tuesday,  Thursday

HOURS:

7:30a.m.

- 2:30p.m. (with one-hour lunch 11:30-12:30) Wage: $16.00 per hour

Required Qualifications
• High School degree or GED
• Office experience
• Good communication skills
• Good customer services skills
• Computer experience
• Ability to count money and provide correct change
• Ability to read bus schedules and retain information about routes and services
• Ability to occupy the office on one’s own with competence Page 1 of 2 Qualities
• Friendly and caring attitude
• Reliable and dependable and honest
• Enjoys helping people, with patience to answer questions Duties
• Provide schedule, routing, transfer, and current fare information to customers.
• Sell tickets and handle cash drawer; follow proper cash handling procedures.
• Answer phone and provide helpful and accurate information.
• Direct passengers to wait locations for departures and connections.
• Check office area for stray and/or lost and found items and processes promptly.
• Ensure the office is clean and organized throughout the day.
• Complete End-of-Shift report ensuring all supporting documents and deposit information are accurate.
• Performs other duties as assigned.
• Follows core standards with all customers. Application Procedure
1. Obtain a CARTS application
· Applications are available at most CARTS stations (including in Austin, Bastrop, Cedar Creek, and San Marcos).
· Applications can be printed from:
2. Submit a CARTS application
· Mail application to: CARTS P.O. Box 2107 Bastrop, TX 78602
· Hand deliver application to the CARTS Headquarters office at 5300 Tucker Hill Ln, Cedar Creek, TX 78612, or a local CARTS office.
· Email application to:
(faxes are not accepted) Equal Employment Opportunity (EEO) All qualified applicants will receive consideration for employment without regard to the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.### Additional Info Job Type :
Part-time Education Level :
High School Experience Level :
Entry Level Job Function :
Customer Service
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