Teller, Spanish Desired

• Support customers’ everyday banking needs through in-branch interactions
• Accurately process deposits, withdrawals, payments, check cashing, and other routine service transactions
• Welcome customers, understand their needs, and guide them to digital tools, self-service options, or appropriate team members
• Build customer relationships and connect customers to relevant information, services, digital tools, or bankers
• Identify potential product or service needs and refer customers to bankers for detailed guidance
• Complete transactional and operational activities accurately while managing risk according to policies and controls
• Clarify customer needs and provide clear, simple solutions or next steps
• Collaborate with branch teammates to maintain smooth daily operations and consistent customer service
• Resolve routine customer questions or concerns and elevate complex issues
• Represent the branch through reliable service, attention to detail, and customer care

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
• Experience in customer-facing roles
• Strong attention to detail
• Ability to accurately process transactions across multiple systems in fast-paced environments
• Strong verbal communication and active listening skills
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
• Proven cash-handling experience
• Ability to quickly build accuracy, confidence, and consistency in customer transactions
• Professional, integrity-driven approach focused on building trust through reliable service
• Ability to recognize potential risk, ask questions, and appropriately elevate concerns
• Ability to understand customer needs and identify referral and service opportunities
• Ability to educate customers on digital banking tools
• Strong collaboration and relationship-building skills
• Ability to prioritize effectively in a dynamic, customer-focused environment
• Ability to resolve routine customer concerns with sound judgment and professionalism
• Bilingual speaking and listening proficiency in Spanish/English
• Ability to work a schedule that will include Saturdays
• This position is not eligible for Visa sponsorship

Demonstrates strong customer service skills by accurately processing transactions, building relationships, and guiding customers to appropriate resources. Proficient in cash handling and digital banking tools while maintaining attention to detail and compliance with policies.

• Customer-Facing Experience
• Cash-Handling Experience
• Bilingual Proficiency in Spanish/English
• Attention to Detail
• Strong Verbal Communication

• Transaction Processing
• Cash Handling
• Digital Banking Tools
• Risk Management
• Operational Accuracy

• Customer Relationship Building
• Active Listening
• Collaboration
• Problem Solving
• Professional Integrity

• Banking
• Customer Service
• Self-Service Options
• Service Transactions
• Policies and Procedures