Relationship Banker

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Full Time - Non Exempt Clerical Mt Vernon Main, Mt. Vernon, TX, US

3 days ago Requisition

This position acts as a customer advisor and navigator throughout the bank, uncovering, understanding, and actinguponfinancialcuestomeetthecustomer’sneeds.

Thisemployeeoffersthecustomerthehighestdegree of service and promotes all Alliance Bank’s products and services.

• High School diplomaorequivalency.
• Abilitytoread,write,andspeakthe
  
  English language,bilingual helpful.
• Abilitytooffer Alliance Bank ’sproductsandservices.
• Two(2) yearsofexperienceinbankingorjob-relatedfieldandone(1) yearoftrainingand/oreducationin the field or a combination of education and experience providing equivalent knowledge.
• May consider cash handling,customer service,and/oradministrativeskills.
• Aminimumof1yearat Alliance Bankis  preferred.
• Must possess excellent interpersonal communication skills and have the ability to deal with and respond to employees, customers, third party vendors, and salespersons with tact, diplomacy, and a sense of urgency.
• Ability to meet performance expectations and job description functionsfortheroleofa
  
  Service
  
  Specialist.
• Abilitytoprioritizeowntasksandresponsibilitiestoensurethatexcellentservicetoourcustomersis accomplished before most administrative functions are processed.
• Abilitytohandlemultipletaskswithinaprescribedtimeperiodandadapttofrequentorunexpectedchanges in work responsibilities or processes.
• Abilitytooperatebasicoffice equipmentincludingaPCwithjob-related software.
• Abilitytohandlebank andcustomertransactionswith ahighlevelofconfidentiality.
• Knowledgeofstateandfederalregulations.
• Knowledge of Alliance Bank ’spoliciesandprocedures.
• Knowledge of Alliance Bank ’sproductsandservices.
• Schedulesarepreparedbasedonbusinessneedsandaresubjecttochangeatanytime.
  
  Thismayincludethe need for evenings, weekends, or holiday coverage.
• Officesettingwithmoderatelyvarieddesk-oriented activity.
• Repetitive movement of finger, wrist, and hand.
• Ability to stand, bend, stoop, squat, and kneel.
• Ability to lift 50 lbs.

• Personify Alliance Bank’s mission statement of The best inallwedo.
• Activelysellandcross-sellbankservices.
• Provide prompt,courteous,andfriendlyservice.
• Promotes Alliance Bank ’sculturethroughallinteractionsmodelingthe
  
  Alliance Bankwayof Customer  Experience.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintainsafriendlyandcourteousdemeanor,ensurescustomersatisfactionontransactionrequests,and presents a professional image.
• Inadditiontothedutiesofa Service Specialist ,aRelationship Banker Iisexpectedtoaccuratelyand  efficiently complete other customer transactions, including but not limited to:
• Issue,Print,Maintenance,andPin Debit cards
• Place Stoppaymentsandorderchecksthroughthe Deluxe website
• Abilitytoperform Dormant Account Maintenance
• Accept andinputwiresforcustomers
• Abilitytoprintstatements,andresearchimagesof checksanddeposits
• Assistcustomerswithdigitalbankingproductssuchasonlinebanking,mobile applications,ande- statements
• Knowledge of Consumer Account products,butnotlimitedto:
• Deposit and Savingsaccounttypesandfeatures
• Certificate of Deposits/IRAsbasicinformation
• Revocable Trust
• Minor Accounts
• Safe Deposit Boxes –Openingnewboxesandentryaccessintothebox
• Knowledge of Business Account Types,butnotlimitedto:
• Deposit and Savingsaccounttypesandfeatures
• Certificate of Deposits
• Whatisrequiredforsmallbusinesscustomerssuchas Sole Proprietor ships ,Partnerships,and Unincorporated Associations
• Abilityto Interview New…