Facilitator II

Job Profile Summary

The Facilitator II is responsible for delivering high-quality training programs that elevate the performance of Goosehead agents, while also contributing to the development and refinement of training content and delivery methods. This role builds on foundational facilitation skills by incorporating more advanced coaching, increased ownership of training outcomes, and active collaboration with leadership to enhance program effectiveness. Facilitator II serves as a key bridge between execution and strategy, helping ensure consistency, scalability, and continuous improvement across training initiatives.

• Lead engaging classroom and virtual training sessions for new and tenured agents
• Deliver advanced coaching through both group facilitation and individualized development plans
• Take ownership of specific training modules or program segments, ensuring consistency and quality
• Partner with Senior Facilitators and leadership to refine curriculum, materials, and delivery methods
• Analyze trainee performance and provide actionable feedback to improve outcomes
• Mentor and support newer facilitators, modeling best practices in facilitation and coaching
• Contribute to the creation and enhancement of training resources and agent materials
• Identify training gaps and recommend improvements based on classroom observations and performance trends
• Stay current with industry trends, systems, and emerging training methodologies

Microsoft Suite, Salesforce, Workday, Quip

• Advanced communication and facilitation skills with the ability to engage diverse audiences
• Strong coaching ability with a focus on performance improvement
• Ability to analyze training effectiveness and adapt delivery accordingly
• Excellent interpersonal skills and cross-functional collaboration
• Strong problem-solving and adaptability in dynamic training environments
• Working knowledge of sales and service processes with the ability to teach and refine them

• Bachelor’s degree or equivalent professional experience
• 2-3+ years of facilitation, training, or coaching experience OR completion of at least 15 internal facilitation credit hours/certifications
• Demonstrated success in training delivery and learner performance improvement
• Experience in sales, service, or insurance-related environments preferred

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law.

All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.