Advisor , Financial Aid Campus Support & Call Center

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's  Great Colleges to Work For  is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations;
The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas .

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College.

Ensures all system, campus and state policies and practices are correctly carried out.

• Excellent interpersonal and customer Service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organization skills
• Ability to use software products
• Ability to work on multiple projects
• Ability to maintain a high level of confidentiality

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Position may rotate between office and call center locations

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education
• Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire

• Experience working in a call center
• Experience working financial aid for a higher education institution

Hiring salary range is $38,761 to $44,576

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an…